Managed IT services are aimed at handing over your IT operations to a third-party IT services provider, which takes responsibility to ensure high efficiency and timely improvement of your IT environment and processes within it.
IT Infrastructure Components Our Managed IT Services Tackle
|Networks. On-premises data centers. Cloud services . Cybersecurity tools. Databases, data warehouses. Websites and web portals. Desktops.|
Time-frames for Our Managed IT Services
|First response time (help desk email tickets) – 30 min||First response time (calls) – 40 sec. in 90% of calls|
|On-site support (ad-hoc) – arriving within 2-4 hours, for high severity issues||Urgent change delivery – 8 working hours, for changes that require up to 4 hours to implement|
|Transition phase – 2-6 weeks||Service times – adjusted to a customer’s business hours: 24/7, 12/7, 12/5, 8/5|
Why Choose Tri State Computer IT services
- Over 35 years in IT services.
- Assured safety of the customers’ data we access during the cooperation.
Send Us Your Request for Proposal
Tri State Computers professionals are ready to analyze your IT needs to provide you with a tailored managed IT services offer, just email ManagedIT@tristatecomputers.com